ligbox/ligbox-ops-platform

Spec 044 — Spec 044 — Sincronização Tickets: Portal ↔ Desk ↔ FOSS

New issue

Spec: 044-foss-desk-ticket-sync

Portal: https://spec.ligbox.com.br/specs/044-foss-desk-ticket-sync/

Issues com label spec-044.

No due date

33% Completed

[spec-044] Roger: cliente abre ticket FOSS → aparece no Desk Chamados — Roger: cliente abre ticket FOSS → aparece no Desk Chamados

#852 opened 2026-07-02 14:24:57 +00:00 by roger

[spec-044] Roger: OB- onboarding → activar conta → staff responde → cli — Roger: OB- onboarding → activar conta → staff responde → cliente vê no FOSS

#851 opened 2026-07-02 14:24:56 +00:00 by roger

[spec-044] Resposta cliente inclui tracking_url (portal ou FOSS) — Resposta cliente inclui tracking_url (portal ou FOSS)

#850 opened 2026-07-02 14:24:54 +00:00 by roger

[spec-044] API Desk POST /api/v1/support/tickets → cria Desk + FOSS e — API Desk POST /api/v1/support/tickets → cria Desk + FOSS espelho

#849 opened 2026-07-02 14:24:53 +00:00 by roger

[spec-044] Console /me/suporte ou FOSS client area — single entry (de — Console /me/suporte ou FOSS client area — single entry (decisão Roger)

#848 opened 2026-07-02 14:24:52 +00:00 by roger

[spec-044] Central Operacional (041): evento desk_tickets com foss_t — Central Operacional (041): evento desk_tickets com foss_ticket_id`

#847 opened 2026-07-02 14:24:50 +00:00 by roger

[spec-044] Serviços IaaS / ficha cliente: «Abrir ticket FOSS» (roles sa — Serviços IaaS / ficha cliente: «Abrir ticket FOSS» (roles sales_admin, sales_support)

#846 opened 2026-07-02 14:24:49 +00:00 by roger

[spec-044] Painel ticket: badge «FOSS #123» + deep-link financeiro.lig — Painel ticket: badge «FOSS #123» + deep-link financeiro.ligbox.com.br/admin/support`

#845 opened 2026-07-02 14:24:47 +00:00 by roger

[spec-044] Log em webhook_events source=vm123-foss — Log em webhook_events source=vm123-foss

#844 opened 2026-07-02 14:24:46 +00:00 by roger

[spec-044] Upsert nota / status no ticket Desk correlacionado — Upsert nota / status no ticket Desk correlacionado

#843 opened 2026-07-02 14:24:45 +00:00 by roger

[spec-044] Plugin/hook FOSS ou cron poll — eventos ticket.opened, ti — Plugin/hook FOSS ou cron poll — eventos ticket.opened, ticket.reply, ticket.closed`

#842 opened 2026-07-02 14:24:43 +00:00 by roger

[spec-044] Endpoint POST /api/v1/webhooks/foss/support (auth FOSS_WE — Endpoint POST /api/v1/webhooks/foss/support (auth FOSS_WEBHOOK_SECRET`)

#841 opened 2026-07-02 14:24:42 +00:00 by roger

[spec-044] Unit tests test_foss_ticket_sync_044.py — Unit tests test_foss_ticket_sync_044.py

#840 opened 2026-07-02 14:24:41 +00:00 by roger

[spec-044] Idempotência: não recriar se foss_ticket_id já existe — Idempotência: não recriar se foss_ticket_id já existe

#839 opened 2026-07-02 14:24:39 +00:00 by roger

[spec-044] Hook pós-criação ticket Desk: se billing_accounts.external_ — Hook pós-criação ticket Desk: se billing_accounts.external_customer_id` → espelho FOSS

#838 opened 2026-07-02 14:24:38 +00:00 by roger

[spec-044] foss_client.create_support_ticket() — M2M admin API — foss_client.create_support_ticket() — M2M admin API

#837 opened 2026-07-02 14:24:37 +00:00 by roger

[spec-044] Coluna/payload foss_ticket_id em tickets — Coluna/payload foss_ticket_id em tickets

#836 opened 2026-07-02 14:24:35 +00:00 by roger

[spec-044] Inventário endpoints FOSS Support API (Roger validar admin) — Inventário endpoints FOSS Support API (Roger validar admin)

#835 opened 2026-07-02 14:24:34 +00:00 by roger