"""Desk-internal tickets (registration, infra ops)."""

from __future__ import annotations

import json
import sqlite3
from datetime import datetime, timezone

DESK_SOURCE = "desk-registration"
OPS_TENANT_ID = 1


def _now() -> str:
    return datetime.now(timezone.utc).isoformat()


def create_ticket(
    conn: sqlite3.Connection,
    *,
    subject: str,
    event: str,
    email: str,
    data: dict,
    assigned_to: str | None = None,
) -> int:
    payload = {
        "event": event,
        "source": DESK_SOURCE,
        "domain": email,
        "data": data,
    }
    cur = conn.execute(
        """
        INSERT INTO tickets (tenant_id, subject, status, payload, created_at, assigned_to, assigned_at)
        VALUES (?, ?, 'open', ?, ?, ?, ?)
        """,
        (
            OPS_TENANT_ID,
            subject,
            json.dumps(payload),
            _now(),
            assigned_to,
            _now() if assigned_to else None,
        ),
    )
    conn.commit()
    return int(cur.lastrowid)


def ticket_registration_pending(conn: sqlite3.Connection, request_id: int, email: str, display_name: str | None) -> int:
    name = display_name or email
    return create_ticket(
        conn,
        subject=f"[cadastro pendente] {email} — {name}",
        event="desk.registration.pending",
        email=email,
        data={
            "request_id": request_id,
            "display_name": display_name,
            "status": "pending",
            "message": "Novo pedido de acesso ao Ligbox Ops Desk. Aprovar em Mensagens.",
        },
        assigned_to="root",
    )


def ticket_registration_approved(
    conn: sqlite3.Connection,
    request_id: int,
    email: str,
    role: str,
    activation_url: str,
    display_name: str | None,
) -> int:
    name = display_name or email
    return create_ticket(
        conn,
        subject=f"[ativar conta] {email} — {name}",
        event="desk.registration.approved",
        email=email,
        data={
            "request_id": request_id,
            "role": role,
            "status": "approved",
            "activation_url": activation_url,
            "message": "Conta aprovada. Complete 2 de 3 fatores (e-mail, telefone ou app 2FA) no link abaixo.",
        },
        assigned_to=email,
    )


def ticket_postfix_ready(conn: sqlite3.Connection, pending_activations: list[dict]) -> int:
    return create_ticket(
        conn,
        subject="[infra] Postfix VM122 ativo — e-mails Desk operacionais",
        event="desk.infra.postfix",
        email="ligbox-ops@itecnologys.com",
        data={
            "status": "completed",
            "relayhost": "10.10.10.112",
            "pending_activations": pending_activations,
            "message": "Postfix instalado na VM122 (relay interno VM112). E-mails de cadastro/OTP ativos.",
        },
        assigned_to="root",
    )