821675ab4a
Specs stay at repo root (cross-VM). Move deploy and code into logical projects with README per domain, updated manifest.yaml, and symlinks at legacy paths for VM122 backward compatibility.
105 lines
2.8 KiB
Python
105 lines
2.8 KiB
Python
"""Desk-internal tickets (registration, infra ops)."""
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from __future__ import annotations
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import json
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import sqlite3
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from datetime import datetime, timezone
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DESK_SOURCE = "desk-registration"
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OPS_TENANT_ID = 1
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def _now() -> str:
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return datetime.now(timezone.utc).isoformat()
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def create_ticket(
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conn: sqlite3.Connection,
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*,
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subject: str,
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event: str,
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email: str,
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data: dict,
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assigned_to: str | None = None,
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) -> int:
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payload = {
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"event": event,
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"source": DESK_SOURCE,
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"domain": email,
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"data": data,
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}
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cur = conn.execute(
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"""
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INSERT INTO tickets (tenant_id, subject, status, payload, created_at, assigned_to, assigned_at)
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VALUES (?, ?, 'open', ?, ?, ?, ?)
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""",
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(
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OPS_TENANT_ID,
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subject,
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json.dumps(payload),
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_now(),
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assigned_to,
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_now() if assigned_to else None,
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),
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)
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conn.commit()
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return int(cur.lastrowid)
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def ticket_registration_pending(conn: sqlite3.Connection, request_id: int, email: str, display_name: str | None) -> int:
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name = display_name or email
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return create_ticket(
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conn,
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subject=f"[cadastro pendente] {email} — {name}",
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event="desk.registration.pending",
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email=email,
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data={
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"request_id": request_id,
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"display_name": display_name,
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"status": "pending",
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"message": "Novo pedido de acesso ao Ligbox Ops Desk. Aprovar em Mensagens.",
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},
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assigned_to="root",
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)
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def ticket_registration_approved(
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conn: sqlite3.Connection,
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request_id: int,
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email: str,
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role: str,
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activation_url: str,
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display_name: str | None,
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) -> int:
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name = display_name or email
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return create_ticket(
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conn,
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subject=f"[ativar conta] {email} — {name}",
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event="desk.registration.approved",
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email=email,
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data={
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"request_id": request_id,
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"role": role,
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"status": "approved",
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"activation_url": activation_url,
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"message": "Conta aprovada. Complete 2 de 3 fatores (e-mail, telefone ou app 2FA) no link abaixo.",
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},
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assigned_to=email,
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)
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def ticket_postfix_ready(conn: sqlite3.Connection, pending_activations: list[dict]) -> int:
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return create_ticket(
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conn,
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subject="[infra] Postfix VM122 ativo — e-mails Desk operacionais",
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event="desk.infra.postfix",
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email="ligbox-ops@itecnologys.com",
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data={
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"status": "completed",
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"relayhost": "10.10.10.112",
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"pending_activations": pending_activations,
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"message": "Postfix instalado na VM122 (relay interno VM112). E-mails de cadastro/OTP ativos.",
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},
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assigned_to="root",
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)
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